1. Acceptance of Terms
This document establishes the General Terms and Conditions governing access to and use of the website www.yovilsa.com (hereinafter, the “Site”), managed by YOLANDA VILLA S.A. (YOVILSA).
By accessing, browsing, or using the Site, the user acknowledges having read, understood, and accepted these Terms and Conditions, as well as the Privacy Policy, which forms an integral part of this document.
If the user does not agree with any of the terms described herein, they must refrain from using the Site or providing personal information through its forms.
2. Purpose of the Site
The Site aims to provide institutional information about YOVILSA, its customs services, news, and bulletins related to foreign trade.
It also includes forms for users to make inquiries, request information, or voluntarily submit resumes.
The information contained on the Site is for informational and reference purposes only; it does not constitute professional advice nor establish any contractual relationship between the user and YOVILSA.
3. Proper Use of the Site
The User agrees to use the Site responsibly and exclusively for the purposes described.
The following uses are prohibited:
- Illegal, fraudulent, or bad-faith activities.
- Disseminating content that infringes on third-party rights or damages YOVILSA’s reputation.
- Introducing malicious software or attempting unauthorized access to the Company’s systems.
The Site may include links or references to other websites managed by third parties. YOVILSA is not responsible for the content, availability, accuracy, security, or privacy policies of such external sites, nor for any damages or losses that may result from access to or use of them. Access to such links is the sole responsibility of the User.
4. Personal Data and Accuracy of Information
Users who provide personal data through the Site (Contact Us or Be part of the team) declare that the information provided is truthful, accurate, and up to date.
YOVILSA will use personal data only for the purposes for which it was provided and in accordance with the Organic Law on Personal Data Protection (Official Registry Supplement No. 459, May 26, 2021) and its General Regulations (Executive Decree No. 904, Official Registry Supplement No. 435, November 13, 2023).
Personal data will be processed according to principles of confidentiality, security, and proportionality, as established in YOVILSA’s Privacy Policy.
5. Minimum Age and Legal Capacity
The Site is intended for individuals over 18 years of age.
If a minor submits information or a resume, YOVILSA may delete such data unless express consent from their legal representative is provided.
Communications sent through the Site do not imply a contractual relationship or create any employment obligation for YOVILSA.
6. Electronic Communications
The user agrees that all communications or information transmitted by YOVILSA through the Site, email, or digital notices meet the legal requirements for written notification.
These communications will be sent only to respond to inquiries, confirm receipt of information, or provide content related to YOVILSA’s services, subject to user authorization.
7. Comments, Suggestions, or Complaints
YOVILSA values user feedback.
Any comments, suggestions, or complaints may be submitted through the contact channels provided on the Site.
Communications will be handled diligently and within reasonable timeframes, prioritizing respect, transparency, and continuous improvement of the informational services offered by the company.
8. Limitation of Liability
YOVILSA does not guarantee uninterrupted availability of the Site and is not responsible for errors, interruptions, or damages arising from the use or inability to use it.
Content may be updated or modified without prior notice to maintain accuracy and relevance.
9. Data Subject Rights
Users may exercise their rights of access, rectification, updating, deletion, objection, or portability of their personal data at any time, as established by the LOPDP.
To exercise these rights, a request must be sent to:
📩 datospersonales@yovilsa.com
If the user disagrees with YOVILSA’s response, they may contact the Ecuadorian Superintendent of Personal Data Protection.
10. Contact
For additional information or clarification regarding these Terms and Conditions or the Privacy Policy, users may contact YOVILSA through the official channels available in the Contact Us section of the Site.
PRIVACY AND DATA PROTECTION NOTICE
At YOVILSA, we are committed to protecting and responsibly managing the personal information of our clients, employees, suppliers, and users. Accordingly, we have implemented a comprehensive data protection and privacy program, ensuring the exercise of data subjects’ rights, such as access, rectification, cancellation, and objection, in accordance with the Organic Law on Personal Data Protection (Official Registry No. 459, May 26, 2021) and its Regulations (Official Registry No. 904, November 13, 2023).
How to Exercise Your Rights
To exercise your rights, you must submit a request to datospersonales@yovilsa.com, including:
- Full name and email address or another means to receive our response.
- A document verifying your identity (ID card or passport), solely for identity verification purposes.
- A clear and precise description of the personal data for which you wish to exercise your rights.
Website Privacy Policy
YOVILSA, as the owner and responsible party of this website, informs users about its privacy policy in compliance with current personal data protection regulations.
Why and for What Purpose We Process Your Personal Data
The personal data we collect is used exclusively for specific, explicit, and legitimate purposes, such as:
- Providing our services.
- Complying with legal obligations.
- Exercising legitimate company interests, when applicable.
Data Collected Through Forms
When a user submits information via our Contact Us or Be part of the team forms, we process personal data exclusively for:
- Contact Form: Responding to user inquiries, comments, or requests.
- Be part of the team Form: Evaluating applications and managing recruitment processes, including potential employment relationships.
Data will be retained as long as necessary for these purposes, in compliance with applicable legal deadlines. It will not be used for other purposes or shared with third parties without the data subject’s consent, except as required by law.
How Long We Retain Your Data
Personal data will be retained only as long as necessary to fulfill the purpose for which it was collected, respecting legal retention periods and applicable statutes of limitations.
With Whom We Share Your Data
Personal data will be shared only when users are previously informed and solely for the proper provision of services or compliance with legal obligations.
How We Protect Your Data
We have implemented appropriate legal, technical, and organizational measures to ensure a level of security proportional to the risks of data processing. These measures prevent unauthorized access, theft, unlawful modification, or loss of personal information.
User Rights
Users may exercise, among others, the rights of access, rectification, deletion, restriction, and objection, as well as revoke consent at any time.
To exercise these rights, send an email to datospersonales@yovilsa.com. These rights also include the option to object to receiving commercial electronic communications, following the instructions in each message or using the same email address.
Complaints
If the user disagrees with YOVILSA’s response, they may file a complaint with the Ecuadorian Superintendent of Personal Data Protection.
